This Privacy Policy describes how Resonance Church (“Resonance,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information obtained through our website, online tools, forms, communications, and digital giving platforms (collectively, the “Services”).

By accessing or using the Services, you consent to the practices described in this Privacy Policy.

1. Data Controller and Service Providers

Resonance Church is responsible for determining how personal information collected through the Services is used. We utilize third-party service providers (“service providers” or “processors”) to support church operations, communications, website functionality, analytics, and donation processing. These providers process information only on our behalf and in accordance with applicable agreements.

2. Information We Collect

A. Information You Provide

We may collect personal information you voluntarily provide, including:

• Name, email address, phone number, and mailing address

• Information submitted through contact forms, prayer requests, volunteer sign-ups, event registrations, and similar forms

• Donation-related details such as donation amount, frequency, designation, and transaction confirmations

Payment card and bank account information is collected and processed directly by our donation processing providers and is not stored by Resonance Church.

B. Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

• IP address and approximate location

• Browser type, device type, and operating system

• Pages viewed, links clicked, and time spent on the site

• Referring and exit URLs

This information is used for site functionality, analytics, security, and performance monitoring.

C. Information from Third Parties

We may receive limited information from service providers involved in communications, analytics, advertising, and donation processing for purposes consistent with this Privacy Policy.

3. How We Use Information

We may use personal information to:

• Operate and maintain the Services

• Respond to inquiries, prayer requests, and support needs

• Communicate with you regarding church activities, events, and ministry updates

• Process and acknowledge donations and maintain donation records

• Improve website performance, content, and user experience

• Measure engagement and effectiveness of communications and outreach

• Conduct advertising measurement and retargeting where enabled

• Protect against fraud, abuse, or security threats

• Comply with legal obligations

4. How We Share Information

We do not sell personal information. We may share information as follows:

A. Service Providers

We may share information with trusted third-party providers that support church operations, including but not limited to:

• Nucleus (website platform, forms, and future donation processing)

• Planning Center (church management system and current online giving)

• Clearstream (email and SMS communications; form data may be transferred to Clearstream for messaging workflows)

• Payment processors used by our giving platforms (such as Stripe or CardConnect, depending on platform configuration)

• Analytics and advertising providers, including Google Analytics and Meta (Facebook/Instagram)

These providers are authorized to use personal information only as necessary to perform services for Resonance Church and are expected to maintain appropriate security measures.

B. Legal Requirements

We may disclose information if required to do so by law or if we believe disclosure is necessary to protect the rights, safety, or property of Resonance Church, our users, or others.

C. Organizational Changes

In the event of a merger, reorganization, or similar transaction, personal information may be transferred as part of that process, subject to applicable law.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and operational requirements. Donation records may be retained longer where required by law.

6. Cookies, Analytics, and Advertising

Our website is built and hosted using the Nucleus platform. Nucleus does not use traditional browser cookies for core site functionality. However, we do use third-party technologies that may collect information automatically when you visit our website.

A. Google Analytics (GA4)

We use Google Analytics 4 (GA4) to understand how visitors interact with our website, including pages viewed, general location (derived from IP address), device type, browser information, and engagement patterns.

GA4 does not rely solely on traditional cookies and may use a combination of technologies, including first-party identifiers and event-based data collection, in accordance with Google’s privacy practices.

We do not provide an on-site mechanism to disable Google Analytics tracking. Users who wish to limit or block analytics tracking may do so through browser settings, browser extensions, device-level controls, or network-level tools (such as VPNs or privacy-focused browsers).

B. Meta (Facebook / Instagram) Pixel

We may use the Meta Pixel to measure the effectiveness of advertising and outreach efforts and to support retargeting campaigns. This technology may collect information such as page views, interactions, device identifiers, and browser data and associate that information with a Meta account where applicable.

Meta Pixel tracking is governed by Meta’s own data practices. We do not provide a site-level opt-out or cookie consent banner to disable Meta Pixel tracking. Users who wish to limit or block such tracking must do so through Meta account settings, browser controls, or other device-level privacy tools.

C. Cookies and Similar Technologies

To the extent that Google Analytics or Meta Pixel use technologies that may be classified as “cookies” or similar identifiers under certain laws, those technologies are implemented by the respective third parties and are not directly controlled by Resonance Church.

We do not currently use a cookie consent banner or preference management tool. Continued use of the website constitutes consent to the operation of these technologies as described in this Privacy Policy.

7. Children’s Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that such information has been collected, we will take appropriate steps to delete it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

A. Communications

You may opt out of promotional emails or text messages at any time by using unsubscribe links, replying with applicable opt-out keywords to SMS messages, or contacting us directly. Transactional or service-related communications may still be sent as necessary.

B. Privacy Requests

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information. While some privacy laws may not formally apply to nonprofit organizations, Resonance Church will make reasonable efforts to honor privacy requests where practicable.

C. Analytics and Advertising Controls

Resonance Church does not currently provide a site-based preference center or consent management tool to disable analytics or advertising technologies. Users who wish to limit or block such tracking must do so through browser settings, device-level controls, network-level tools, or applicable third-party platform settings.

To submit a request, contact us using the information below. We may require verification of your identity before responding.

10. International Visitors

If you access the Services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date above. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Resonance Church

Email: connect@resonancechurch.co